Shipping

Orders will be fulfilled within 1-3 business days, and you'll receive a tracking number via email once your order is dispatched. Shipping times, provided with the tracking number, may vary depending on the season and courier services used. Typically, shipments within Canada and the USA are handled by Canada Post, while most international shipments also utilize Canada Post. Please note that shipping time alone cannot justify order cancellation. For express services or specific shipping requirements, kindly reach out to us at neualtluxconsignment@gmail.com prior to placing your order

Kindly ensure that the name and billing address associated with your credit card match the shipping address, as we exclusively ship to the billing address. Providing incorrect information could lead to delays or order cancellation. In the event of undeliverable packages returned to us, they will be held for in-person pickup unless alternative arrangements for reshipping are made, at the buyer's expense. Neu/Alt assumes no responsibility for lost packages resulting from inaccurate information provided to us, without exceptions.

Rates

Shipping within Canada is variable depending on the size and weight of the product. Packages less than 2kg are $9.99 flat rate. Packages over 2kg are $14.99 flat rate.

We are also please to offer free tracked package shipping within Canada on orders over $200

Express rates. Please inquire with us for more details. Taxes and duties additional.

 In-Person Pick Up

In Person pickup is currently not available at this moment as we work on launching our bricks and mortar store. We are however able to do deliveries within the GTA/GHA area on orders over $500. Once your order has been placed, please allow 1 to 3 business days for us to process and you will be notified when the order is ready.  

Special Requests ( i.e. adding a birthday card, a note, or same day delivery)

Please get in touch with us at neualtluxconsignment@gmail.com to make arrangements just for you!

Purchase & Refund Policy

Neu/Alt accepts Visa/Mastercard/American Express/E-transfer/Apple Pay/Google Pay/Shop Pay for online shopping. eTransfer options are available upon request, please contact us to arrange.

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All online purchases are considered FINAL SALE. We do not offer refunds, store credits, or exchanges, except in cases where the authenticity of an item is questioned, as outlined in our AUTHENTICITY – FOR BUYERS policy. Ask us as many questions beforehand to avoid any post purchase confusion.

Please be aware that we operate as a pre-loved marketplace, offering items in various conditions, including gently pre-loved, pristine, or like-new. We're happy to facilitate video calls to review items and address any concerns you may have, ensuring your satisfaction before finalizing your purchase.

 

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We are your luxury middlepeople, not representatives of these brands.

Neu/Alt is not partnered, affiliated, or associated in any way with any of the brands we sell, and the brands we sell are not partnered, affiliated, or associated with Neu/Alt in any way. Neu/Alt does not provide any after-sales services, warranties, or guarantees for any items sold. All items are sold in as-is condition, and buyers are responsible for requesting additional information (such as photos or videos) before making a purchase. Neu/Alt is not liable for any damages or defects incurred once the parcel is shipped or picked up.

Again...ask us anything before you purchase.

Many of our items are gently pre-loved and may exhibit minor imperfections. We urge buyers to request additional information before making a purchase. For discerning clients, we highly recommend arranging an in-person visit or video call to inspect the item in greater detail. Please note that imperfections not visible to the naked eye do not qualify for refunds, store credits, or exchanges. Given the nature of these items, we strive to disclose all flaws to our clients. Be aware that photos may vary based on device and lighting settings.